Refund & Return Policy

We value our customers and aim to provide the best shopping experience. Please read our Refund & Return Policy carefully before making a purchase, as it explains your rights and responsibilities.

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1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery

• The product received is different from what was ordered

• The issue is reported within 3 days of delivery

• The product is unused, unwashed, and in its original condition with all tags, packaging, and accessories intact

Returns that do not meet these conditions may not be accepted.

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2. Items Not Eligible for Return

The following items are not eligible for return or refund:

• Products damaged due to customer misuse or negligence

• Items without original packaging, tags, or invoice

• Products returned after the allowed return period

• Clearance, sale, or discounted items (unless damaged or defective)

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3. Return Request Process

To initiate a return:

1. Contact our customer support team at wemenlyf@gmail.com/ 8528286685

2. Provide your order number, product details, and reason for return

3. Share clear photos or videos (if required) to support your request

Once approved, we will guide you through the return process.

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4. Return Shipping Charges

• If the return is due to our fault (damaged, defective, or wrong item), we will bear the return shipping cost.

• If the return is not due to our fault (change of mind, incorrect size selection, or personal preference), the customer will bear both-side delivery charges (original shipping + return shipping).

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5. Refund Policy

Refunds are issued only if there is a valid and genuine reason for the return and after the product passes our quality inspection.

• Refunds will be processed once the returned product is received and inspected

• If the product does not meet return conditions, the refund may be declined

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6. Refund Method & Timeline

• Approved refunds will be processed via the original payment method

• Refund processing time: 7–10 business days (may vary depending on bank/payment provider)

• Shipping charges are non-refundable unless the return is due to our error

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7. Exchange Policy (If Applicable)

• Exchanges are allowed only for defective or incorrect products

• Exchanges are subject to product availability

• Customers must follow the same return request process for exchanges

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8. Cancellation Policy

• Orders can be canceled only before they are shipped

• Once shipped, cancellation is not possible and the return policy will apply

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9. Quality Check & Final Decision

All returned products undergo a quality check.
We reserve the right to accept or reject any return or refund request based on our inspection and policy guidelines.

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10. Policy Updates

We reserve the right to modify or update this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

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11. Contact Us

For any questions regarding returns or refunds, please contact:

Email: wemenlyf@gmail.com
Phone: +91-8528286685
Business Hours: 10:00AM to 10:00PM

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