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FAQ
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Refund
You are eligible for a refund if the product you received is damaged, defective, or incorrect, or if there is a valid and genuine reason approved by our team. All refund requests must be raised within 3 days of delivery and are subject to product inspection.
Once the returned product is received and passes our quality check, the refund will be processed within 7–10 business days to your original payment method. Processing time may vary depending on your bank or payment provider.
If the returned product does not meet our return conditions or fails the quality inspection, the refund will not be processed. In such cases, the product may be sent back to the customer, and additional shipping charges may apply.
Delivery
Orders are usually delivered within 3–7 business days, depending on your location and courier partner. Delivery timelines may vary during sales, holidays, or due to unforeseen circumstances.
Delivery charges, if applicable, are clearly mentioned at checkout before payment. Any additional charges such as return shipping (in cases not due to our fault) will be borne by the customer.
Once your order is shipped, you will receive a tracking link via SMS or email. You can use this link to track the real-time status of your delivery or if it does’nt recieved you can contact us on +91-8528286685
Shipping & Returns
Yes, we ship across the country. Orders are typically delivered within 3–7 business days, depending on your location and courier service availability.
Returns are accepted only for damaged, defective, or incorrect items, or for valid reasons approved by our team. If the return is due to our fault, we cover the return shipping cost. If the return is not due to our fault, the customer is responsible for both-side delivery charges.
If the return is due to our mistake (wrong item, damaged, or defective product), we will bear the return shipping charges.
If the return is not due to our fault (change of mind, size issue, or personal preference), the customer must bear both-side delivery charges (original shipping + return shipping).
Payment
We accept multiple payment options including credit cards, debit cards, UPI, net banking, and wallets. All payments are processed through secure and trusted payment gateways.
Yes, absolutely. All transactions on our website are 100% secure and encrypted. We do not store your card or banking details, and payments are handled by certified third-party payment providers.
If your payment fails but the amount is deducted, the deducted amount is usually automatically refunded by your bank within 5–7 business days. If the issue persists, please contact our customer support team with your transaction details.
